This Privacy Policy explains how BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED, operating under the brand name Bark N Brush, collects, uses, stores and shares personal information when you visit or use our website, https://barknbrush.com/ (“Website”), contact us, submit an enquiry, book a service or otherwise interact with us.
By submitting your personal information through the Website, you acknowledge that your information will be handled as described in this Privacy Policy.
About Us
Legal Entity: BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED
Brand Name: Bark N Brush
GSTIN: 10AAOCB7577N1Z3
Registered Office:
Flat D-11, Jagat Amravati Apartment, Bailey Road, Opposite Bihar Museum, Mahesh Nagar, Patna, Bihar – 800001
Business and Store Address:
Ground Floor, 162, Patliputra Colony, Near Post Office, Patna, Bihar – 800013
Company Contact: +91 82528 45156
Appointments and Store: +91 72808 44744
Email: [email protected]
For the purpose of applicable data-protection law, BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED is responsible for personal information collected through this Website.
Information We May Collect
Depending on how you interact with us, we may collect the following information:
Information you provide directly
- Your name
- Phone number
- Email address
- Address, where required for a service or delivery
- Information included in your enquiry or message
- Pet information, such as pet name, type, breed, age, grooming requirements or veterinary requirements
- Appointment and service details
- Order, delivery, return or refund details
- Feedback, reviews and correspondence with us
- Any other information you voluntarily provide
Please do not submit unnecessary sensitive personal information through the Website’s general contact form.
Information collected automatically
When you visit the Website, certain technical information may be collected automatically by our website hosting provider or technical service providers, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website performance and error information
- Cookie or similar technology information
Payment information
Where online payments are made available, payment information may be processed directly by an authorised third-party payment service provider.
We may receive transaction-related information, such as payment status, amount and transaction reference. We do not intend to directly store complete card details, UPI credentials or online-banking passwords.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and messages
- Book, confirm, reschedule or cancel appointments
- Provide grooming, veterinary, boarding, training or other pet-care services
- Process product orders, deliveries, returns and refunds
- Maintain service and customer records
- Contact you regarding an appointment, service or order
- Provide customer support
- Improve our Website, products and services
- Prevent misuse, fraud or security incidents
- Maintain the safety and security of our systems
- Comply with accounting, taxation, regulatory and legal requirements
- Resolve complaints and disputes
- Send promotional communication where permitted and where you have consented or may lawfully be contacted
You may ask us to stop sending promotional communication at any time by contacting us at [email protected]. Service-related messages may still be sent where necessary to complete an appointment, order or request.
Grounds for Processing
We process personal information only for lawful purposes, including:
- With your consent
- To respond to a request initiated by you
- To provide a product or service requested by you
- To perform or administer a transaction
- To comply with legal obligations
- To protect our rights, customers, systems and business
- For other uses permitted under applicable law
Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal will not affect processing already carried out before the withdrawal.
Certain services may not be available where the necessary information is not provided.
Contact Forms and Third-Party Services
Our Website may use third-party providers to operate certain features.
For example, information submitted through our contact form may be processed through Formspree or another form-processing provider so that the enquiry can be delivered to us.
The Website may also use or contain:
- Website hosting providers
- Content-delivery networks
- Google Maps or other embedded map services
- Social-media links and embedded content
- Email and communication providers
- Payment gateways
- Delivery and logistics partners
- Website security and maintenance providers
These providers may process limited information, such as your IP address, device information or information you submit, according to their own privacy terms.
By using our Website, you confirm that you are at least 18 years old and legally competent to enter into contracts. If you are using the Website on behalf of a company or organization, you confirm that you have the authority to bind it to this Privacy Policy.
Cookies and Similar Technologies
The Website and its third-party services may use cookies, local storage and similar technologies to:
- Operate essential Website functions
- Remember preferences
- Improve Website performance
- Prevent security threats
- Understand general Website usage
- Display embedded services such as maps or external content
You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functioning of some Website features.
Sharing of Information
We may share personal information only where reasonably necessary with:
- Employees, authorised staff and professionals involved in providing the requested service
- Veterinarians, groomers, trainers or other pet-care professionals, where required
- Website, hosting, form-processing and communication service providers
- Payment gateways and financial service providers
- Delivery, logistics and fulfilment partners
- Professional advisers, accountants, auditors or legal advisers
- Government authorities, courts or regulatory bodies where legally required
- A purchaser, investor or successor in connection with a merger, restructuring, acquisition or transfer of the business
We do not sell personal information to advertisers.
Third parties receiving personal information are expected to process it only for legitimate purposes and subject to applicable confidentiality and legal requirements.
Data Storage and International Processing
Personal information may be stored on our systems or on systems operated by third-party service providers.
Some technical providers may operate servers or process information outside India. Where this occurs, we will handle personal information in accordance with applicable Indian law and any restrictions notified by the Government of India.
Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Provide the requested service
- Complete an appointment, transaction, delivery, refund or complaint
- Maintain business and customer records
- Comply with taxation, accounting and legal obligations
- Prevent fraud and protect our legal rights
- Resolve disputes
Information that is no longer required may be deleted, anonymised or securely archived, subject to applicable law and technical limitations.
Security of Information
We use reasonable administrative, technical and organisational measures designed to protect personal information from:
- Unauthorised access
- Loss or misuse
- Improper disclosure
- Alteration
- Destruction
These measures may include access controls, secure hosting, password protection, encryption where appropriate, software updates and restricted access to customer information.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should avoid sharing confidential information through unsecured channels.
Your Rights
Subject to applicable law, you may request:
- Confirmation of whether we process your personal information
- Access to information about your personal data
- Correction of inaccurate or incomplete information
- Updating of outdated information
- Deletion or erasure of information that is no longer required
- Withdrawal of consent
- Information about the persons or service providers with whom your information has been shared, where applicable
- Grievance redressal regarding the handling of your personal information
To submit a request, email [email protected] with sufficient information to verify your identity and understand your request.
We may retain information where continued retention is required by law or necessary for the establishment, exercise or defence of legal claims.
Children’s Information
Our Website is not designed to knowingly collect personal information directly from children without the involvement of a parent or lawful guardian.
Where information relating to a child is required for a legitimate service, it should be submitted by the child’s parent or lawful guardian.
We do not knowingly undertake tracking, behavioural monitoring or targeted advertising directed at children.
A parent or guardian who believes that a child has submitted personal information without authorisation may contact us at [email protected].
Veterinary and Pet Information
Information about an animal, such as breed, age, medical condition, vaccination history, allergies, behaviour or treatment requirements, may be collected where necessary to provide grooming or veterinary services.
Although information about an animal is generally not personal information by itself, it may be connected with the pet owner’s identity and contact information. We handle such combined records with reasonable care and confidentiality.
Marketing Communication
We may send information about Bark N Brush products, services, appointments, offers or updates where permitted by law.
You may opt out of promotional messages by:
- Using an unsubscribe option, where available
- Replying with an opt-out request
- Contacting [email protected]
Opting out of marketing does not prevent us from sending essential messages about an existing appointment, order, payment, service or complaint.
Links to Other Websites
The Website may contain links to third-party websites, social-media platforms, map services or other external services.
We do not control the privacy or security practices of third-party websites. Their handling of information is governed by their respective policies. Users should review those policies before providing personal information.
Data Breach and Incident Response
If a personal-data breach occurs, we may take reasonable steps to:
- Contain and investigate the incident
- Reduce potential harm
- Restore the security of affected systems
- Notify affected individuals or authorities where required by applicable law
Grievance and Privacy Contact
Questions, complaints, correction requests, deletion requests or other privacy-related requests may be sent to:
Privacy and Grievance Contact
BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED
Email: [email protected]
Company Phone: +91 82528 45156
Registered Office:
Flat D-11, Jagat Amravati Apartment, Bailey Road, Opposite Bihar Museum, Mahesh Nagar, Patna, Bihar – 800001
Business and Store Address:
Ground Floor, 162, Patliputra Colony, Near Post Office, Patna, Bihar – 800013
We will review and respond to legitimate privacy requests within a reasonable period, subject to identity verification and applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, Website, data practices or legal requirements.
The updated version will be published on this page with a revised effective date. We encourage users to review this page periodically.
Governing Law
This Privacy Policy is governed by the laws of India.
Any dispute relating to this Privacy Policy will be subject to applicable Indian law and the jurisdiction of competent courts in Patna, Bihar, unless otherwise required by law.