Refund and Cancellation Policy

Effective Date: 25 June 2026

This Refund and Cancellation Policy applies to products and services purchased from Bark N Brush through our physical store or, where available, through our website at barknbrush.com.

Bark N Brush is owned and operated by BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED.

1. Appointment Cancellations and Rescheduling

Appointments for grooming, veterinary care and other pet-care services may be cancelled or rescheduled without a cancellation charge when we are informed at least 24 hours before the scheduled appointment.

For cancellations made less than 24 hours before the appointment:

  • A reasonable cancellation fee may apply where it was communicated at the time of booking.
  • Any advance or booking deposit may be adjusted, retained or carried forward according to the terms communicated when the appointment was confirmed.
  • Rescheduling will be subject to availability.

For no-shows:

  • Any advance or booking deposit may be forfeited.
  • A no-show fee may apply only where it was disclosed when the booking was confirmed.
  • Repeated no-shows may require advance payment for future bookings.

2. Cancellations by Bark N Brush

We may cancel or reschedule an appointment due to:

  • Staff or veterinarian unavailability
  • Safety concerns
  • Emergencies
  • Technical or operational issues
  • Events beyond our reasonable control

Where Bark N Brush cancels a prepaid appointment and an alternative date is not accepted, the eligible amount paid for the cancelled service will be refunded.

3. Refunds for Services

Fees for services already completed are generally non-refundable.

A customer who believes that a service was incorrectly charged, not provided as agreed or materially deficient should contact us as soon as reasonably possible with:

  • Name and contact number
  • Appointment date
  • Service received
  • Description of the concern
  • Photographs or supporting details, where relevant

After reviewing the matter, we may offer an appropriate remedy, which may include:

  • Correction or completion of the service
  • Rescheduling
  • Store credit
  • Partial refund
  • Full refund

The appropriate remedy will depend on the circumstances and applicable consumer law.

Veterinary consultation charges and professional fees are generally non-refundable once the consultation or professional service has been provided, except where required by law or where an incorrect charge has been made.

4. Product Returns and Exchanges

Eligible products may be returned or exchanged within 7 days from the date of purchase or delivery, subject to the following conditions:

  • The product is unused and unopened.
  • The original seal and packaging are intact.
  • The product is in a resalable condition.
  • All accessories, labels and complimentary items are included.
  • A valid invoice, receipt or other proof of purchase is provided.

Approval of a return or exchange is subject to inspection of the product.

5. Non-Returnable Products

The following products are generally not eligible for return or exchange unless they are defective, damaged, expired, incorrectly supplied or otherwise required to be accepted under applicable law:

  • Opened or partially used pet food and treats
  • Perishable, frozen or temperature-sensitive products
  • Opened grooming, hygiene or personal-care products
  • Used grooming tools and accessories
  • Medicines, supplements or healthcare products once opened
  • Products damaged due to misuse or improper storage
  • Customised, personalised or special-order products
  • Clearance products expressly marked as non-returnable

6. Damaged, Defective, Expired or Incorrect Products

Where a product received is damaged, defective, expired or different from the product ordered, please contact us preferably within 48 hours of purchase or delivery.

Please provide:

  • Order or invoice details
  • Photographs or video of the product
  • Photographs of the packaging
  • A description of the issue

After verification, we may provide:

  • Replacement
  • Exchange
  • Store credit
  • Partial refund
  • Full refund

The 48-hour reporting period helps us investigate delivery or packaging issues promptly and does not remove any right available under applicable law.

7. Online Order Cancellations

Where online ordering is available, an order may be cancelled before it has been dispatched or prepared for delivery.

An order may not be cancelled after dispatch, although it may still qualify for return under this Policy.

We may cancel an order due to:

  • Product unavailability
  • Incorrect price or product information
  • Payment failure
  • Delivery restrictions
  • Suspected fraud or misuse
  • Events beyond our reasonable control

Where Bark N Brush cancels a prepaid order, the eligible amount will be refunded.

8. Refund Method and Timeline

Approved refunds will ordinarily be initiated within 7–10 working days after:

  • The return is approved;
  • The returned product is received and inspected; or
  • The cancellation or refund request is otherwise approved.

Refunds will normally be made to the original payment method.

After we initiate the refund, additional processing time may be required by the customer’s bank, card issuer, UPI provider or payment gateway.

Cash purchases may be refunded through cash, bank transfer, UPI or another mutually agreed method after verification.

9. Delivery and Shipping Charges

Delivery or shipping charges are generally non-refundable where an order has been correctly delivered.

Delivery charges may be refunded where:

  • Bark N Brush cancels the complete order;
  • The wrong product was delivered;
  • The product was received damaged or defective; or
  • A refund is otherwise required under applicable law.

Return pickup or transportation charges may be deducted where a customer returns an otherwise correctly supplied product for personal reasons, provided this was communicated before approving the return.

10. Proof of Purchase

A valid invoice, receipt, order confirmation or other satisfactory proof of purchase may be required to process a cancellation, exchange or refund.

Requests without proof of purchase will be reviewed individually and may be declined where the transaction cannot be reasonably verified.

11. Right to Review Requests

Bark N Brush may refuse a return, cancellation or refund request where:

  • The request does not meet this Policy;
  • The product has been used, opened or damaged after purchase;
  • Information supplied is false or incomplete;
  • The request involves suspected fraud or misuse; or
  • The product or service is excluded from return or refund eligibility.

Any refusal will remain subject to rights and remedies available under applicable Indian consumer law.

12. Contact Us

To request a cancellation, return, exchange or refund, contact:

BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED
Brand Name: Bark N Brush
GSTIN: 10AAOCB7577N1Z3

Email: [email protected]
Company Contact: +91 82528 45156
Appointments and Store: +91 72808 44744

Registered Office:
Flat D-11, Jagat Amravati Apartment, Bailey Road, Opposite Bihar Museum, Mahesh Nagar, Patna, Bihar – 800001

Business and Store Address:
Ground Floor, 162, Patliputra Colony, Near Post Office, Patna, Bihar – 800013

13. Changes to This Policy

We may update this Policy to reflect changes in our products, services, business practices or legal requirements.

The updated Policy will be published on this page with a revised effective date.

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