Terms and Conditions

Welcome to Bark N Brush. These Terms and Conditions (“Terms”) govern your access to and use of the Bark N Brush website, our physical store and the pet-care services currently offered by us.

Bark N Brush is a brand owned and operated by BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED.

By using our Website, submitting an enquiry, booking an appointment, purchasing a product or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or our services.

1. About Us

Legal Entity: BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED
Brand Name: Bark N Brush
GSTIN: 10AAOCB7577N1Z3
Website: barknbrush.com

Registered Office:
Flat D-11, Jagat Amravati Apartment, Bailey Road, Opposite Bihar Museum, Mahesh Nagar, Patna, Bihar – 800001

Business and Store Address:
Ground Floor, 162, Patliputra Colony, Near Post Office, Patna, Bihar – 800013

Company Contact: +91 82528 45156
Appointments and Store: +91 72808 44744
Email: [email protected]

2. Eligibility

By using our Website or services, you confirm that:

  • You are at least 18 years old and legally capable of entering into an agreement.
  • Information provided by you is accurate and complete.
  • You will use the Website and our services only for lawful purposes.
  • Where you act on behalf of another person or organisation, you have the authority to do so.

A person below 18 years of age may use our services only with the involvement and consent of a parent or lawful guardian.

3. Our Services

Depending on availability, Bark N Brush may offer:

  • Pet grooming and spa services
  • Veterinary consultations and care
  • Emergency pet-care assistance
  • Pet food, treats, toys and accessories
  • Pet boarding or hostel services
  • Pet-training services
  • Pet-care guidance
  • Other related products and services

The availability, timing, scope and price of a service may vary. Certain services may require a prior appointment.

Information displayed on the Website is provided for general information and does not by itself guarantee the availability of any product, service, professional or appointment.

4. Website Enquiries and Appointments

Submitting an enquiry or appointment request through the Website does not automatically create a confirmed appointment.

An appointment is confirmed only after Bark N Brush accepts and confirms the requested date, time and service through phone, email, WhatsApp or another communication channel.

Customers should provide accurate information about:

  • The pet’s type, breed and age
  • Relevant medical conditions
  • Allergies or sensitivities
  • Vaccination history, where relevant
  • Aggressive, anxious or unusual behaviour
  • Any special care or handling requirements

We may reschedule, refuse or discontinue a service where it would be unsafe for the pet, customer, staff or another person.

5. Prices and Payments

Prices are displayed or communicated in Indian Rupees and may be revised from time to time.

The final price may depend on factors such as:

  • The service selected
  • Pet size, breed and coat condition
  • Time and handling required
  • Additional treatments or products
  • Medical or behavioural considerations
  • Applicable taxes

Payment may be accepted through cash, card, UPI, bank transfer, payment gateway or another method communicated by us.

A quotation or estimated price may change where the actual condition or requirements of the pet differ from the information originally provided.

6. Product Orders

Where product ordering is made available, an order is subject to:

  • Product availability
  • Successful payment or accepted payment arrangements
  • Verification of the customer’s details
  • Serviceability of the delivery location
  • Acceptance and confirmation by Bark N Brush

We may cancel or refuse an order in cases including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Suspected fraud or misuse
  • Delivery restrictions
  • Events beyond our reasonable control

Where payment has already been received for an order cancelled by us, the eligible amount will be refunded according to the applicable payment method and Refund and Cancellation Policy.

7. Cancellations, Returns and Refunds

Appointment cancellations, product returns, exchanges and refunds are governed by our separately published Refund and Cancellation Policy.

Customers should review that policy before completing a booking or purchase.

Nothing in these Terms limits any right or remedy available to a consumer under applicable law.

8. Pet Health, Behaviour and Owner Responsibilities

The pet owner or authorised person is responsible for providing complete and accurate information concerning the pet’s:

  • Health and medical conditions
  • Allergies
  • Medication
  • Vaccination status
  • Previous injuries
  • Pregnancy
  • Skin or coat conditions
  • Aggressive, anxious or unpredictable behaviour
  • Special handling requirements

The customer must inform us before the service begins if the pet has any infectious condition or may pose a risk to people or other animals.

We may:

  • Require additional safety measures
  • Apply reasonable special-handling charges
  • Request veterinary clearance
  • Reschedule the appointment
  • Refuse or stop a service where continuing would be unsafe

The customer remains responsible for harm, damage or additional costs resulting from material information that was deliberately withheld or incorrectly provided.

9. Veterinary Services

Veterinary services are provided by qualified or authorised veterinary professionals, as applicable.

Information available on the Website, social-media pages or through general communication is not a substitute for an individual veterinary examination, diagnosis or treatment.

Outcomes of treatment cannot be guaranteed. Veterinary recommendations and treatment decisions depend on the condition of the animal and the professional judgment of the attending veterinary professional.

In an urgent or life-threatening situation, customers should contact the available veterinary team immediately rather than rely only on an online enquiry or contact form.

10. Grooming and Other Pet-Care Services

We take reasonable precautions while handling pets. However, grooming and pet-care services may involve risks, particularly where a pet has:

  • An undisclosed medical condition
  • Severe matting
  • Skin sensitivity
  • Existing injuries
  • Age-related vulnerability
  • Aggressive or highly anxious behaviour

Where immediate veterinary attention appears reasonably necessary during a service, we may attempt to contact the owner or emergency contact.

Where delay could place the pet at serious risk and the owner cannot be reached, reasonable emergency steps may be taken in the interests of the pet. The owner may be responsible for reasonable third-party veterinary or emergency expenses, subject to the circumstances and applicable law.

11. Third-Party Products and Services

Some products and services may be manufactured, supplied or performed by third parties.

Third-party products may be subject to the manufacturer’s:

  • Instructions
  • Warranties
  • Safety information
  • Usage restrictions
  • Return or replacement conditions

Customers should read product labels and follow veterinary or manufacturer guidance before using food, medicine, supplements, grooming products or accessories.

Bark N Brush does not provide a guarantee beyond any guarantee expressly offered by us, the manufacturer or applicable law.

12. Acceptable Use of the Website

You must not:

  • Use the Website for unlawful or fraudulent purposes
  • Submit false, misleading or harmful information
  • Attempt to gain unauthorised access to the Website or its systems
  • Introduce viruses, malicious code or disruptive technology
  • Copy or misuse customer, business or Website data
  • Interfere with the operation or security of the Website
  • Impersonate another person or organisation
  • Use Website content for unauthorised commercial purposes

We may restrict access or take appropriate action where misuse is suspected.

13. Intellectual Property

Unless otherwise stated, the Bark N Brush name, logo, Website content, text, graphics, photographs, videos, designs and other original material belong to or are licensed to BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED.

You may view the Website for personal and lawful use.

You may not reproduce, modify, publish, distribute, sell or commercially exploit our content without prior written permission, except where permitted by law.

Third-party names, logos and trademarks belong to their respective owners.

14. Website Availability and Accuracy

We aim to keep Website information accurate and available. However, we do not guarantee that:

  • The Website will always operate without interruption
  • Every error will be corrected immediately
  • All information will always be complete or current
  • Every listed product or service will be continuously available

We may update, suspend or modify Website content, products or services where reasonably necessary.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Bark N Brush will not be responsible for indirect or consequential losses arising solely from the use or unavailability of the Website.

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, gross negligence or rights available under applicable consumer-protection law.

The customer remains responsible for personal belongings brought to the store unless loss or damage results from an act for which Bark N Brush is legally responsible.

16. Privacy

Personal information collected through the Website or our services will be handled according to our published Privacy Policy.

By submitting information, you confirm that you are authorised to provide it and that it is accurate to the best of your knowledge.

17. Events Beyond Reasonable Control

We will not be responsible for delays or failure caused by events beyond our reasonable control, including:

  • Natural disasters
  • Floods or severe weather
  • Government restrictions
  • Public-health emergencies
  • Power or internet failure
  • Transport disruption
  • Supplier failure
  • Labour disruption
  • Technical outages

Where possible, we will take reasonable steps to communicate delays and offer an appropriate alternative.

18. Changes to These Terms

We may update these Terms to reflect changes in:

  • Our products or services
  • Website functionality
  • Business practices
  • Legal or regulatory requirements

The updated Terms will be published on this page with a revised effective date.

Continued use of the Website or services after an update constitutes acceptance of the revised Terms, subject to applicable law.

19. Governing Law and Disputes

These Terms are governed by the laws of India.

The parties should first attempt to resolve any complaint by contacting us directly.

Subject to applicable consumer-protection laws and any legally available jurisdiction, disputes will be dealt with by the competent courts, commissions or tribunals having jurisdiction in Patna, Bihar.

20. Contact Us

Questions or complaints regarding these Terms may be sent to:

BARK N BRUSH PET SOLUTIONS PRIVATE LIMITED

Email: [email protected]
Company Contact: +91 82528 45156
Appointments and Store: +91 72808 44744

Registered Office:
Flat D-11, Jagat Amravati Apartment, Bailey Road, Opposite Bihar Museum, Mahesh Nagar, Patna, Bihar – 800001

Business and Store Address:
Ground Floor, 162, Patliputra Colony, Near Post Office, Patna, Bihar – 800013

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